Tag Archives: branding

Why brand

To make business a successful or profitable venture, it has to develop a brand that its target audience recognises it with. It becomes easier for the business to grow and develop successful customer relationships. Although many people think that building a brand is complicated, just follow a few steps and you are already on the right track.

Decide what you plan to brand and do a research on your target audience
Before engaging in the brand development process, it is important to do some research work and decide what you would like to brand. Generally, there are choices between branding a person, a company, a service or even a particular product. Once a decision has been made regarding what will be branded, it then becomes crucial to ensure that enough time is spent on researching your target market. Once this has been done, it is then essential to learn as much as possible about the product, service or individual that you intend to market.

Decide the brand definition and positioning
After researching your target audience, it is important to take time to develop a brand definition that clearly explains what is being offered, and how the product or service you have to offer is different from what is already out there. It should also inform your target market how they will benefit from using it and what guarantee you offer to those who choose to use your service or product. From here, the next step is to win a place in the market for what you have to offer. This can be done by giving them solutions to problems or needs that previously could not be solved or met.

Develop a brand name, tagline and a logo
These three aspects are extremely important in the brand development process as they help to ensure that your business or service offering stands out clearly among others who may have the same offerings. By designing a logo and compiling a memorable tagline, you can be sure that customers will be able to remember not only your business name, but also what you are able to do for them. Once this has been done, it is time to launch your brand and market it.

Manage your brand
By offering consistent customer service and products, you will be able to manage your brand very well. Once the market is aware of the high quality goods or services that you have to offer, you will be well on your way to effectively mastering the brand development process. It is also important to ensure that any negative publicity is dealt with as professionally as possible in order to maintain the reputation of your brand.

These steps will show you the way to develop a winning brand. Once you have achieved this, it may become necessary to adjust your branding approach on occasions to ensure that your company identity is kept up to date. And if you need any kind of professional assistance during or after the process, get in touch with us at info@industree.in

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Human touchbase new marketing mantra – agree?

Its a fact, adding face and voice to a brand has become a necessity and has become a popular trend too. Businesses are realizing that customer interaction, engaging content and adding face to the brand are valuable and means a lot to their customers and business stakeholders. The connection of emotions has become beneficial to a business or a brand. Companies like Amazon take pride in customer service and their human touch is happily welcomed by customers. Over the years, they have not only become extremely powerful but very successful too because they adapted to the new trend of marketing that revolved around engagement and personal touch. Actually, this provides comfort to customers which ultimately drives sales and win brand loyalty over long term.

We have seen the success that has come to some product companies because of their human touchbase approach. But the question is, can other industries also reap the benefits using the personal touchbase approach? The answer is, yes. More than ever, financial services are seeking ways to brand themselves in the right light. And the only way to reach customers is  by producing engaging content with a personal feel that ultimately benefits the consumer is a strategy that financial service companies should adopt. According to Google’s Zero Moment of Truth study, consumers are using 10.8 sources of information prior to making a banking product purchase while consumers are using 11.7 sources prior to an insurance purchase. These statistics demonstrate the importance of producing positive, engaging and humanized content that consumers can make use of while making a decision. These sources can be anything in the form of informative videos, expert analysts guides to CEO blogs. The tactic of producing useful and appealing content is a strategy that will gain momentum in the financial world since customers are continuously looking for guidance and explanations, human touch and relatedness facet are becoming more and more crucial to the consumer when they are making financial decisions.

Showing the faces behind business and giving a voice to services through the art of storytelling is an outstanding marketing tactic. Videos are the most effective and engaging medium to display the face and voice of your company. Every company has employees with unique individual stories that their audience can relate to. Storytelling is such a versatile instrument and can be utilized within any type of industry. And as a matter of fact, personal touch approach in marketing is here to stay for a long long time.

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Brands are not built overnight

This is a guest post

I have good understanding of how businesses in America, UK, Europe and many other countries operate. For them, marketing is an important aspect and the whole company and its ideologies are based on it. And that’s also the reason why even the youngest companies also have a very strong value in the market place.

Here in India, its exactly the opposite. There is a gap in understanding the need of a brand. There are many reasons that support it, most important one is, companies are not funded and are very dependent on the sales report determined every month end. Which automatically deviates the resources towards increasing sales force and equipping the department with all they need leaving marketing far ashore. Let me share this, recently, I was in a meeting at a potential client’s office. The CEO says, ‘no we don’t want to brand’, then she added, ‘we are already a branded company, people know us, we get covered by various papers all the time’. Then she asks me, ‘what do you mean by branding’. I gave her the example of Nike’s Swoosh. She said, ‘well, we first need money coming in then we will think about branding’.

I just want to bring this to the notice that branding is not so expensive as many businesses are worried about. And as a matter of fact, brand is not built overnight, it needs time, patience and perseverance from its creators and visionaries. Its important to create a brand identity right in the beginning so that all communication, website, collateral, logo, etc. are in line with the brand identity from day one. For a start-up, a nice working logical website with information easily available on the website is a staple. Or else what’s going to happen is, a company operates for sometime, has different stationery and collateral. There is no clarity on what and when to use, and ultimately it comes to a situation when a staff send out a mail, it has a different look and when the other one communicates, its different. This kind of chaos only creates dilemma and questions in your counterpart. If you cannot manage your own communication, how are they going to manage work for others and this means it can also cost business.

Hence, professional vibe is extremely important for succeeding in business. In the past, we have experience of working with start-ups like PolicyBazaar and VitalWires. Lets focus on VitalWires, at that point of time it was known as Gravity Microsystems, a SAP consulting firm. In 2010 the company was looking for a partner to help them rebrand from scratch. Industree had the opportunity to be associated with the company right from name selection to setting brand identity, guidelines and marketing strategy. We had a couple of meetings with the board and team members to understand their ideas and vison for the company. In over a year’s time, VitalWires transition was a success. Today, they are a strong team of 40-50 employees based out of Gurgaon.

We helped them create a brand guideline which includes brand identity, objective, target, story and personality. I also realized that developing the guideline really helped the company because it clearly described what all they could perform. Since templates and product lines were also developed based on the guideline, all brand elements were used as mentioned in the guideline. Which meant all outgoing communication was consistent and focused. The color palette also addressed the need of showcasing VitalWires as a no nonsense company. The main color ‘blue’ stands for inspiration, sincerity and spirituality, which actually is the objective of VitalWires. We also managed their online activities, content development and time to time need basis work. It was a satisfying project and we made it happen.

This is for the readers, marketing is not so expensive as it is perceived to be. Of course, it will be a different story if you are going by Above the Line (ATL) activities to market. However, I have something in mind to say about ATL, which we shall do in the future post.

If you are a start-up, don’t wait for the last moment to start marketing your organization, because as I said earlier, start early and brand it right. You will save time, energy and money. When you are new, work pressure is less and you have the patience and time to spare. As time passes, you know what works and what does not and accordingly you may adjust when things when the business is still young. Hire a professional company to assist in creating a brand identity and they will suggest you the rest.

Hope this post is helpful to many small sized businesses because that’s where branding is mostly neglected.

Bijeta is the author of this article, she is the founder and director of Industree since its inception. You can follow her on Twitter

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Defining Target Customers

While positioning a brand we generally come up with primary, secondary and tertiary target customers. The primary purpose of defining target customers in the brand positioning stage is important, it helps establish the target customer clearly in mind when thinking about brand benefits and relevant differentiation. The more detailed the target customer description, the more powerful is the brand’s unique value proposition. It will also help later when marketers need to develop marketing and media plans. Idea is to hit the bulls-eye of the target so that a there is a firm understanding of primary customer, but knowing that your brand will also appeal to people outside of this bulls-eye. Often, there are influencers and approvers in purchase, especially in B2B situations. In fact, there are sometimes committees of people involved in the purchase decision. Regarding target customers versus target audiences versus target markets, to a large extent, different people use these terms to mean the same thing. For manufactures, often the question is “Should our primary target be direct customers (distributors, retailers or resellers) or should it be the end consumer?” Of course, we always want end consumers to be our primary customers.

Its important to get attention of the ideal or primary target customer as much as possible when positioning the brand. For instance, we have positioned one restaurant chain having two different target customers.

there is this one restaurant chain whose target markets are so diverse that one set of customers considers it as a “special occasion” restaurant, they would dress up to dine in this restaurant. While there is another set of customers who considers it to be their everyday casual dining restaurant of choice and feel completely comfortable dining in casuals and dine their often. The first market type may dine in this restaurant once or twice a year (or less), while the second market is likely to dine there on a regular basis.

Now the job is done, customer target is defined. Its time to consider how this restaurant must cater to both audiences.

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Colors and Brand Identity

Consumers identify a brand with several key visual elements; logo, design, name, and color, but often Logo and Identity are used interchangeably. However, logo is only the tip of the iceberg when comes to Brand Identity, color must be an important consideration while developing the brand identity.

Research shows why and how color plays a major role in our visual experiences.

Research conducted by the secretariat of the Seoul International Color Expo 2004 documented the following relationships between color and marketing:

92.6 percent said that they put most importance on visual factors when purchasing products. Only 5.6 percent said that the physical feel via the sense of touch was most important. Hearing and smell each drew 0.9 percent.

When asked to approximate the importance of color when buying products, 84.7 percent of the total respondents think that color accounts for more than half among the various factors important for choosing products.

Research revealed that people make subconscious judgment about a person, environment, or product within 90 seconds of initial viewing and that between 62% and 90% of that assessment is based on color alone.

Brand Identity is important for companies selling and marketing products and services and here are a few reasons why color is important in identifying a Brand.

Color increases brand recognition!

Apple brought color into a marketplace by introducing the colorful iMacs. The iMacs reinvigorated a brand that had suffered $1.8 billion of losses in two years. Then the rest is all history …

Color makes memorable impact!

If a picture is worth thousand words, a picture with natural colors may be worth a million, memory-wise. Psychologists have documented that “living color” does more than appeal to the senses. By hanging an extra “tag” of data on visual scenes, color helps us to process and store images more efficiently than colorless scenes, and as a result stays longer in mind.

Color Engages and Increases Participation!

Ads in color are read up to 42% more often than the same ads in black and white (as shown in study on phone directory ads). Tests indicate that a black and white image may sustain interest for less than two-thirds a second, whereas a colored image may hold the attention for two seconds or more. People cannot process every object within view at one time. Therefore, color can be used as a tool to emphasize or de-emphasize areas.

A Midwestern insurance company used color to highlight key information on their invoices. As a result, they began receiving customer payments an average of 14 days earlier.

Color and Senses!

Although the senses was human being’s most important source of input in the pre-historic era, sight became the most important means of survival. Furthermore, as hunters and gatherers in the early days of evolution, we experienced a variety of colors and forms in the landscape.

In our current state of evolution, vision is the primary source for all our experiences. Current marketing research has reported that approximately 80% of what we assimilate through the senses, is visual.

On the basis of the above research and facts, we now know the importance of color in Brand Identity. Therefore, it’s extremely important for companies that their brand colors are well defined and managed in order to ensure proper Brand recognition by consumers.

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