Category Archives: Marketing tools

#Hashtags, new found love

Hashtag is the new found love in the world of social media. Its coming across as over crowded but if used strategically, it has exponential benefits to brands. It unifies brand conversation across social media platforms harmonically. Hashtag is an opportunity to increase your brand’s visibility. Lets check out a few Dos and Don’ts while using the latest tool strategically.

DO it in a simple and precise way, choose a hashtag that’s easy to remember. A quality hashtag is short, catchy, and relevant to what you’re discussing or want to convey.

DON’T hashtag full sentences like in the sample below. People might take you for a spammer or an amateur. Shorter phrases like #January2015 or #WorldEconomy are apt.

DO pay attention to the hashtags, words, and phrases your followers and influencers use when they talk about your brand, and use them in your own tweets and posts.

DON’T include spaces in your hashtag. For example, if you wanted to hashtag Bravo India, it should look like this: #BravoIndia.

DO incorporate trending hashtags. #TBT is a perfect example. Many brands use #TBT when they post a fun, historic photo that relates to their brand.

DON’T hashtag every single word in a sentence.You may come as a spammer.

DO use your hashtag consistently across all channels. Facebook, Twitter, and Instagram support hashtags so integrate your hashtag into your messaging. Your hashtag should make sense with the platform on which you’re using it.

DON’T use too many hashtags in a single post. Twitter recommends no more than two hashtags per tweet.

DO analyze your hashtags. Some social listening tools, such as Hootsuite and Sysomos, can measure the impact of your hashtag. These tools can also provide insight into your audience and the types of people using your hashtag. Use this information to focus your posts to support your brand positively.

DON’T use hashtags in real life conversations, enjoy life outside work.

With a smart hashtag strategy, your followers will recall your brand with ease. Be wise and make good use of the tool you got in your hand.

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Product info in AV format – Beatroute

Did a video for a client sometime back. Concept, design and development by Team ICS.

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Videos for content marketing

Whatever the intention, video has huge benefits as a communication medium. One of the obvious reason is that it can convey personality. People respond to people, whether for marketing, brand engagement or training purpose in an organization.

Videos are extremely useful for practical reasons, either to demonstrate products or procedures, these video presentations are consistent compared to the unpredictability of live demonstrations. The value of events such as conferences, seminars and trainings can be greatly enhanced and used again and again whether for training or promotion. Video can also be used to create effective live presentations and interactive productions.

Even if advertising is not the goal, inclusion of video on the company website can create a better user experience and add a touch of class. A recent study by Treepodia, an authority in video use in eCommerce found that the retailers surveyed were selling substantially more products when a video of the product was included. Further statistics also showed that even if the video wasn’t watched the sell will still happen. This means video creates customer confidence and trust. Brands using video is considered more reliable as they produce a quality user experience. Showing the product in a multidimensional format, the brand exhibits trust and confidence in the product. This is an interesting finding and it does have relevance to the use of video in websites in general and not just e-commerce.

Videos should not only be used for Content marketing strategy, lets see some of its advantages and how we could make use of it effectively.

The whole purpose of Content marketing is to get your message to your potential audience.  Written content means you can only publish it in one place. Design strategies to make sure that content that attracts eyeballs won’t get buried on your blog. Link it to significant posts in the side bar, tweet it, bookmark it through various bookmarking sites, etc. Of course your written content can be found via Long Tail Keyword search in Google. But Video is just much easier to syndicate. And the whole purpose of syndication is to try and get that video in front of as many eyeballs as possible. Post video to YouTube, post video to other video aggregators using Blip, Metacafe, etc., embed link on Facebook fan page, share link with affiliates, embed video on your website, get other people to embed your video on their websites, post video to iTunes as video podcast.

Videos are powerful tools and there are more platforms you can use. One video, dozens of places to share it. That’s the first advantage video enjoys.

Video establishes personality, if your content marketing is built around written content it takes a few articles or posts to truly start being perceived as your personality. But videos are out there right in front of them, audience can see and hear you. And your personality will come through the way you speak, facial expressions you use and your body language. That will turn some people away but the people who are attracted to your message will go ahead to see/view the message.

Video differentiates you from the competition, in most market areas there are still few people using video effectively. Picture speaks more than Words.

Video testimonials is the name game. Video testimonials don’t have to be given by the superstars, it would be nice if you had 10 or 20 or more video testimonials where regular people like ‘us’ are talking about your services and what you’ve been able to do for them. It will be a powerful instrument to use it in your content marketing.

Internet is going mobile, tablets are fine for texts but reading long blog posts on a Smartphone can be irritating. Whereas a video can be a big hit, hit play and it rolls. You can even consume on the move, plug in a headset and then anything that you want to watch you can stop, rewind the bit you need to say, and then move on.

We got to say, Videos are here to stay! For professional quality videos, corporate films, voice overs, recording, post production related queries, get in touch with us at info@industree.in

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Customer relationship and marketing

Promote your business by building relationships. Yes, its true, customer relationships drive your business. It’s about finding right people who believe in your products or services. You can spend big bucks but its like rolling boulder up a hill. You want to drive your business into new territory, but every step is hard and expensive. But there are ways to achieve the goal.

Develop an army to help you push that boulder up the hill instead. How do you do that? You develop relationships with people who don’t just understand your particular expertise, product or service, but are equally excited about what you do. You stay connected with them and give them value, and they’ll touch other people who can benefit your business. Powerful relationships don’t just happen from one-time meetings at networking events. You don’t need pocketful of random business cards to clutter your desk. What you need is a plan to make those connections grow and work for you. Here are few pointers you remember while you are out on a mission.

Build your network, it’s your sales lifeline. Your network includes business colleagues, professional acquaintances, prospective and existing customers, partners, suppliers, contractors and association members, as well as family, friends and people you meet in your community. Contacts are potential customers waiting for you to connect with their needs. Ofcourse, you need to understand that networking is a long-term investment. Do it right by adding value to the relationship, and that contact you just made can really pay off. Communicate like your business’s life depends on it.

Communication is a key here, so do it early and often. Relationships have a short shelf life. No matter how charming, enthusiastic or persuasive you are, no one will likely remember you from a business card or a one-time meeting. One of the biggest mistakes people make is that they come home from networking events and fail to follow up. Make the connection immediately. Send a “nice to meet you” e-mail or let these new contacts know you’ve added them to your newsletter list and then send them the latest copy. Immediately reinforce who you are, what you do and the connection you’ve made. Its a fact, you rarely meet people at the exact moment when they need what you offer. If you stay on their minds, it’s easier to keep a connection warm than to warm it up again once the trail goes cold. So take the time to turn your network of connections into educated customers.

E-mail marketing keeps relationships strong on a shoestring budget. It is cost-effective and easy way to stay on customers’ minds, build their confidence in your expertise, and retain them. Build your reputation as an expert by giving away some free insight. You have interesting things to say! An easy way to communicate is with a brief e-mail newsletter that shows prospects why they should buy from you. And it’s viral, contacts who find it interesting or valuable might forward your e-mailer or newsletter to other people, just like word of mouth marketing.

Reward loyal customers, according to Bain and Co., on average, repeat customers spend 67% more than new customers. So your most profitable customers are repeat customers. Now the question is, are you doing enough to encourage them to work with you again? Stay in touch, give them something of value in exchange for their time, attention and business. It doesn’t need to be too much, anything of their use will suffice like notice of a special event, helpful tips, advice or news, can be effective. Remember, if you don’t keep in touch with your customers, you are loosing out because your competitors will.

Customers are best sales agent, so spend time to build your customer relationship and do the follow-ups. Make use of cost effective tools like e-mailers. Send out simple newsletter, an offer or an update message of interest to your pool of networks. If they remember you and your offerings they will deliver value to you with referrals. They are in the market, and are aware of opportunities you’ll never hear about. That is why it is very important to remain in touch with your customers.

Thus, in order to close this we cannot deny the fact that small business is all about relationships, relationships and relationships.

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Human touchbase new marketing mantra – agree?

Its a fact, adding face and voice to a brand has become a necessity and has become a popular trend too. Businesses are realizing that customer interaction, engaging content and adding face to the brand are valuable and means a lot to their customers and business stakeholders. The connection of emotions has become beneficial to a business or a brand. Companies like Amazon take pride in customer service and their human touch is happily welcomed by customers. Over the years, they have not only become extremely powerful but very successful too because they adapted to the new trend of marketing that revolved around engagement and personal touch. Actually, this provides comfort to customers which ultimately drives sales and win brand loyalty over long term.

We have seen the success that has come to some product companies because of their human touchbase approach. But the question is, can other industries also reap the benefits using the personal touchbase approach? The answer is, yes. More than ever, financial services are seeking ways to brand themselves in the right light. And the only way to reach customers is  by producing engaging content with a personal feel that ultimately benefits the consumer is a strategy that financial service companies should adopt. According to Google’s Zero Moment of Truth study, consumers are using 10.8 sources of information prior to making a banking product purchase while consumers are using 11.7 sources prior to an insurance purchase. These statistics demonstrate the importance of producing positive, engaging and humanized content that consumers can make use of while making a decision. These sources can be anything in the form of informative videos, expert analysts guides to CEO blogs. The tactic of producing useful and appealing content is a strategy that will gain momentum in the financial world since customers are continuously looking for guidance and explanations, human touch and relatedness facet are becoming more and more crucial to the consumer when they are making financial decisions.

Showing the faces behind business and giving a voice to services through the art of storytelling is an outstanding marketing tactic. Videos are the most effective and engaging medium to display the face and voice of your company. Every company has employees with unique individual stories that their audience can relate to. Storytelling is such a versatile instrument and can be utilized within any type of industry. And as a matter of fact, personal touch approach in marketing is here to stay for a long long time.

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