Category Archives: Communication

Branding exercise for startups

Should Startups Worry about creating a brand?

When you launch a company, you are likely to be busy with raise funding, figuring out what products to build, and recruitment. So when should you start thinking about creating a brand?

Erica Burnett, a designer at Zaarly said, ‘Focus your time and money on the most important and long-lasting pieces of your brand’.

So what are the most important and long-lasting pieces of your brand?

What are brand elements?
The problems you solve, the experiences you create, people you hire, valued attitudes are the core of your brand.

Focus on Improving the Customer Experience and solving real problem and try to find loyal future customers by building a product that offers real utility.

There are many pieces of your brand identity that your design will create before you launch? Your logo, your site, tagline, color selection, fonts, and countless other things. But make sure your team stays focused on what matters most before you launch, finding loyal customers. Once you validate your product and identify your customer demographic through engagement metrics, you can spend more time developing your brand.

Many a times startups worry about “Unimportant Brand Elements” before establishing a credible value proposition. By “Unimportant Brand Elements”, the reference is being made to anything that doesn’t create a better customer experience. Like printing t-shirts, caps, etc. before launch, it can be a huge distraction and will very likely be a waste of money.

Once you launch your product, you will probably realize that you were wrong about your target audience, and everything you designed will require revisions. Save your money until you solve a real customer problem and identify your core demographic.

“Important Brand Elements” create a superior customer experience and are responsible for driving repeat purchases or usage. The best example of “pre-product branding” is Lyft. Everything they did to prepare for their launch was genius. Lyft needed to differentiate themselves from other ride sharing providers and their brand defined the company on launch day.

Love it or hate it, the Pink Mustache serves as a “real life” feature that helps passengers identify their cars. Pink mustache is just a symbol of Lyft’s quirky, fun, confident, inviting brand. Your brand, in many ways, determines the problem you’re trying to solve. Lyft’s one of the most defining brand feature, ‘Pink mustache‘ improved the customer experience by making it easier to identify your car.

This is how you should prioritize brand development at early stage companies. By thinking about how you might improve the core Customer Experience. It was a fantastic and a memorable decision.

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Why brand

To make business a successful or profitable venture, it has to develop a brand that its target audience recognises it with. It becomes easier for the business to grow and develop successful customer relationships. Although many people think that building a brand is complicated, just follow a few steps and you are already on the right track.

Decide what you plan to brand and do a research on your target audience
Before engaging in the brand development process, it is important to do some research work and decide what you would like to brand. Generally, there are choices between branding a person, a company, a service or even a particular product. Once a decision has been made regarding what will be branded, it then becomes crucial to ensure that enough time is spent on researching your target market. Once this has been done, it is then essential to learn as much as possible about the product, service or individual that you intend to market.

Decide the brand definition and positioning
After researching your target audience, it is important to take time to develop a brand definition that clearly explains what is being offered, and how the product or service you have to offer is different from what is already out there. It should also inform your target market how they will benefit from using it and what guarantee you offer to those who choose to use your service or product. From here, the next step is to win a place in the market for what you have to offer. This can be done by giving them solutions to problems or needs that previously could not be solved or met.

Develop a brand name, tagline and a logo
These three aspects are extremely important in the brand development process as they help to ensure that your business or service offering stands out clearly among others who may have the same offerings. By designing a logo and compiling a memorable tagline, you can be sure that customers will be able to remember not only your business name, but also what you are able to do for them. Once this has been done, it is time to launch your brand and market it.

Manage your brand
By offering consistent customer service and products, you will be able to manage your brand very well. Once the market is aware of the high quality goods or services that you have to offer, you will be well on your way to effectively mastering the brand development process. It is also important to ensure that any negative publicity is dealt with as professionally as possible in order to maintain the reputation of your brand.

These steps will show you the way to develop a winning brand. Once you have achieved this, it may become necessary to adjust your branding approach on occasions to ensure that your company identity is kept up to date. And if you need any kind of professional assistance during or after the process, get in touch with us at info@industree.in

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How to attract customers?

- Launch a website, it provides worldwide exposure and give customers an access to the services and product offering by your organization.

- Host a grand opening event, invite local business owners and residents from surrounding neighborhoods. Provide freebies like merchandise samples, share business cards and company brochures.

- Monitor services and products constantly, satisfied customers who spread the word about your business are the best source of new customers. Keep a keen eye to pricing, customer service, product availability and prompt delivery, these are few nudge point to success.

- Visibility within your industry is crucial, participate in exhibitions, seminars, trade shows, attend community events.

- Explore various types of advertising opportunities such as classified ads, yellow page ads, sponsorship, television and radio spots, and display ads in magazines and on other Websites, keep tab of your budget and go with what meets budget and reach the target audience.

- Support local charity, sponsor fundraising event and arrange a local media to publish the event.

- Distribute fliers and business cards at various business gatherings.

Share your thoughts on the topic with us.

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Challenges of being a Consultant in India

Many of our experiences and interactions suggest that consulting in India is way different from anywhereelseelse in the world. Consulting is a painful job in India especially if you are a small firm with limited resources. Why I say this is because consulting is a demanding job here. Customers tend to look at you as a game changer and they expect you to turnaround the whole situation like magic. Which is extremely impossible and not a day’s work. It needs understanding between both the client and the consulting company, what are the expectations, goals, etc. And then there is another reason, consulting fees are hardly paid in India, everybody wants to take a few tips and orientation from here and off the table there.

I will focus on a few challenges that consultants usually face in India but please don’t make this as a case because situations may differ from one firm to other.

The client and consultant sit together to define the “scope” of the assignment i.e. what would be the deliverable. But uncontrolled changes or continuous growth in a project’s scope actually haunts the consultants and clients regularly. This is because the scope is inadequately defined due to the underlying complexity of the problem, improper pitch made by the consulting firms or because of the client simply focusing on the end results without fully appreciating the problem at hand. In price-sensitive India, keep expectations low on business class travels and luxury hotels that’s associated with a consulting job.

Acquiring adequate data is a major issue here, most of the things go untapped or hence is the reason for flawed data reports. The need for 3-4 types of ID proofs in India is another proof that data is not “proven” yet. So you may have a hard time drawing meaningful insights from them.

Consultants are no scientists, they rely on innovation or improvisation to draw insights and a major source for these insights is wisdom fetched, be it in the form of knowledge various team members or experiences gained through previous engagements in similar industries or by handling similar issues. With major consulting firms having less than two decades of presence in India and the country witnessing major changes in the intervening period, one may still be some distance away from being “too-old” to “know it all” in India. Similarly for the clients, one of the major reasons for their apprehensions or expectations is their limited experience of engaging with the consultants.

India is a vast and diverse country, a sector may be organized and consolidated but it may still be unexplored somewhere else. With time you may get an idea about a particular market in India but to come up with findings that apply to the entire country, you may have to assess them separately and independently. This would be time consuming and require to explore as an individual or tapping into local resources if available. Different languages, cultures, varied population, etc. will give you a tough time.

In order to crack the nut, as a consultant, you may have to conduct interviews at the client end, participate in group discussions, touch-base with competitors and other stakeholders. It’s not easy to convince the external stakeholders to spare a few minutes for  unless you are a woman. One of the major roadblocks is the inability of the prospective interviewees to differentiate industry standards or information from strategic and confidential information. While it could also boil down to consultant’s ability to engage with the interviewee but I would also attribute the lack of openness to the Indian culture of family owned businesses where they mainly rely on close relatives for critical tasks or for sharing useful information.

India is indeed a challenging space for consulting but with the right attitude there are rewards awaiting.

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Do you need a Video content?

Video is a phenomenon, more than 4 billion hours of video is viewed each month. In fact, YouTube is now the second most used search engine after Google.

Integrating video into your marketing campaign isn’t as easy as creating a video and putting it up on YouTube. Creating a video that is effective, relevant and successful can be rewarding but how do you integrate it successfully?

Lets talk about the basics of video, issues you will want to consider while planning the video content ideas, and see what typically will be ideal to develop an idea into a video content.

Lets understanding video as a media, the most common mistake made by companies creating video is thinking of video content as being identical to blog posts or infographic content, rather than as a unique and independent media format. Where blog posts and infographics may consist of text and image content, video utilizes text, moving images and sound simultaneously, making it much more unique.

To be precise, video is not appropriate medium for all content goals. Video should naturally lend itself to a narrative curve, including a climax and resolution. If you have a product or service you are trying to sell, don’t use the entire length of your video making a sales pitch. Instead, create a narrative context around the product.

If you are trying to convince your reader to complete a complex, or prolonged action then you need to consider breaking up your content into smaller pieces. Videos should have a very simple and direct call to action.

The ideal length for video is under four minutes. If there is too much content, you may have to draw your video out to 10 minutes, it won’t be as effective as a precise one, because your viewers is likely to lose interest. If this is the case, you need to use a different media form.

Ask few questions to youself while planning the video content, questions you definitely should consider. One is, would this content lose meaning if it were in text and image form? If your content would lose meaning or relevancy without being accompanied by visual or audio information, chances are video is a viable option. However, if you can easily imagine your message getting across effectively without the use of video, you might want to decide whether the additional time and effort required to produce a video will be worthwhile.

Secondly, does the content require aesthetic as well as conceptual engagement?

In the first question, we ask whether content would lose meaning if it takes a media form other than video; in question two, you need to ask yourself if your idea requires a visual or auditory element in order to be engaging.

Though video is certainly a nice option to have, if the information imparted is text heavy and primarily conceptual, rather than visual which is comprehension and learning. The visual display adds nothing to the experience, as it is just a list of text.

Thus if your content does not require visual or auditory components to be useful or engaging, then your idea is not ideally suited for video.

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