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#Hashtags, new found love

Hashtag is the new found love in the world of social media. Its coming across as over crowded but if used strategically, it has exponential benefits to brands. It unifies brand conversation across social media platforms harmonically. Hashtag is an opportunity to increase your brand’s visibility. Lets check out a few Dos and Don’ts while using the latest tool strategically.

DO it in a simple and precise way, choose a hashtag that’s easy to remember. A quality hashtag is short, catchy, and relevant to what you’re discussing or want to convey.

DON’T hashtag full sentences like in the sample below. People might take you for a spammer or an amateur. Shorter phrases like #January2015 or #WorldEconomy are apt.

DO pay attention to the hashtags, words, and phrases your followers and influencers use when they talk about your brand, and use them in your own tweets and posts.

DON’T include spaces in your hashtag. For example, if you wanted to hashtag Bravo India, it should look like this: #BravoIndia.

DO incorporate trending hashtags. #TBT is a perfect example. Many brands use #TBT when they post a fun, historic photo that relates to their brand.

DON’T hashtag every single word in a sentence.You may come as a spammer.

DO use your hashtag consistently across all channels. Facebook, Twitter, and Instagram support hashtags so integrate your hashtag into your messaging. Your hashtag should make sense with the platform on which you’re using it.

DON’T use too many hashtags in a single post. Twitter recommends no more than two hashtags per tweet.

DO analyze your hashtags. Some social listening tools, such as Hootsuite and Sysomos, can measure the impact of your hashtag. These tools can also provide insight into your audience and the types of people using your hashtag. Use this information to focus your posts to support your brand positively.

DON’T use hashtags in real life conversations, enjoy life outside work.

With a smart hashtag strategy, your followers will recall your brand with ease. Be wise and make good use of the tool you got in your hand.

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Product info in AV format – Beatroute

Did a video for a client sometime back. Concept, design and development by Team ICS.

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We delivered!

Big Boys Design & Build site delivered by Team ICS.

It was a learning curve with so many modules to work on but we did it.

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Selling

Selling products or services can be tough and with services it can be even more challenging. But what if the customer is being difficult about some aspect of the product? Whether it be the quality, the price, or something else about the product, it is the job of the salesperson to actually sell the product to the customer. Whatever it takes, it has to be sold, and that should be the mindset of the salesperson on the job. There are limits to what you can do, but there are some things you can at least give it a try.

Firstly, you can sell the product or service on the point that it is going to make life easier for every user. Whether you are selling a laptop, or selling an insurance, it is up the salesperson to make sure that you are selling the product. Show the value that the product is going to bring into the life of the customer. Whether it be time or money, sell what that product is going to save the customer in the long run.

Another good tip is to show the value of the product in monetary terms. Some people assume that a new car might be too expensive to buy. However, what about what happens if the car that the customer has now goes into the shop? Is it better to spend 300 a month on a new car, or spend 200 a month on a car that is always in the shop, and is never able to be used? Most people might actually want the new car instead.

The customer might really want the product, but might fear they are going to suffer from buyers remorse, or find a better price elsewhere. At such instances sell the warranty that comes with the product, whatever it covers. If anything happens to it, or the return policy for that matter, the point is, you have to gain confidence of the customer. Whether it be that you can replace it with something else, or bring it back for a refund, you are putting the customer at ease that they can buy the product without fear.

The key to selling a product is to sell the benefits of the product. Whether it is priced the lowest at that particular store, or the product is going to make the life of the customer easy, the salesperson should be able to project the real benefits of the product. All products add value, you just have to convince the customer that there is enough value for the customer to actually make the purchase. And for a good salesperson, if they can connect with the customer at any point during the sales pitch, it acts like icng on the cake.

Ofcourse, with services its a different story, before actual deal is closed there will be several meetings, several emails going back and forth, then finally the moment comes. The sales cycle is much longer here.

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Marketing Evangelists

What does the term marketing evangelists mean?
Evangelism marketing is more commonly known as word-of mouth-marketing, and relies on customers to deliver marketing messages to other potential customers. When someone recommends a certain pair of shoes that was comfortable, or a bakery that offers freshly baked breads at your door step, they are acting as “customer evangelists.” The challenge is convincing people to recommend a company in an honest way. Obviously, not every company can turn their customers into evangelists.
Marketing professionals are developing strategies to get others talking about their products and services in a positive way. These include everything from creating online communities for customers to interact, sponsoring events that help position a brand as part of a lifestyle. The goal of any evangelist marketing strategy is to find out how a brand fits into a customer’s life and making that fit as easy as possible. The more effectively a brand satisfies a customer’s needs, more likely they are mentioned to family and friends.

How does it work?
When customers are thrilled about their experience with certain product or service, they can become outspoken evangelists for that product or company producing the product.Such satisfied customers can become potent marketing force for the brand. In an already crowded market where dozens of companies sell similar goods, it is a joy to find a business that truly performs an exemplary service. Sharing shopping discoveries with a friend is like passing on secret knowledge, honestly.

How is it helpful for businesses?
Turning a customer into a mouthpiece for advertising is a marketing dream. As companies have grown and become more impersonal, marketers experience more challenges making meaningful connections with customers. Consumers want to buy products from businesses they can trust, and often turn to their friends for recommendations. This product “evangelism” helps businesses build their reputations and spread word of their highly regarded services.

Authors Jackie Huba and Ben McConnell explains how to convert already loyal customers into influential and enthusiastic evangelists. The research project led to Creating Customer Evangelists outlines the framework for developing evangelism marketing strategies and programs. The goal is to create communities of influencers who drive sales or membership for the company or organization. Following are the six basic outlines of creating customer evangelists:

a. Continuously gather customer feedback.
b. Make it a point to share knowledge freely.
c. Expertly build word-of-mouth networks.
d. Encourage communities of customers to meet and share.
e. Devise specialized, smaller offerings to get customers to bite.
f. Focus on making the world or your industry better.

Creating Customer Evangelists explains how organizations successfully built their customer base and created targeted marketing programs to involve their fans. These programs help produce unofficial sales people and a cost-effective and powerful marketing force. By deepening customer relationships, successful organizations create communities that generate grassroots support and value for their products and services.

Isn’t it a great way to market products?

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